Issues with the New MyGateway? Here are a Few Solutions

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August 14, 2017 4:40 PM

The NOCCCD Information Services launched the new version of MyGateway on Friday, August 11, 2017. Some users have experienced a few issues with the transition. Thank you for your patience and support as IS works to resolve them. Students are encouraged to continue reporting any new issues via the “myGateway Suggestions/Issues” portlet in myGateway or by email to ishelpdesk@nocccd.edu.

We have resolved several issues since going live on Friday, and continue to work on the outstanding issues.

If you are still encountering difficulty logging into the new myGateway, here are some tips that may help solve the problem:

  • Clear the cache in your web browser. If you do not know how to do this, click the appropriate link below that matches your browser:

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

  • Do you have myGateway bookmarked in your browser? If so, you will need to remove it, go to the web address below, and bookmark that page:

    https://mg.nocccd.edu
  • Use the “Forgot password” link on the login page to reset your password and resync your information to myGateway.

Click here to access the MyGateway Login Guide for further instructions.

If you are unsuccessful at logging into myGateway, please visit one of the three SCE Centers for in-person assistance. Due to the current issues with logging into myGateway, students will be allowed to register for Career Technical Education (CTE) Program courses in person on Tuesday, August 15 and Wednesday, August 16. In order to register, students will still be required to have met the CTE Program requirements of taking any necessary prerequisite course as well as taken an assessment test.

If you continue to experience difficulty logging into myGateway, please contact the helpdesk for further assistance at starhelp@sce.edu or 714.808.4679.