Tags: error

myGateway Update

  • myGateway will be upgraded on Sunday, August 10, 2008. Access to myGateway will not be available during the upgrade. We do not expect this to impact any SCE operations at this time.

  • Some first time users of myGateway have been receiving a “Pair not found” error when logging into myGateway. This can occur for three main reasons:

  1. The most common problem is that the login alias for the student is not populated in myGateway.
  2. The student may be a legacy student that has not logged in since the introduction of Banner. Legacy students were removed from the myGateway database to improve performance and file size.This can be resolved by going to GOATPAC in Banner and resetting the PIN. This will trigger a sync to myGateway.
  3. Finally, if the student has submitted an application through CCCApply and there is a lot of activity, the application may be delayed while the processes in the queue are resolved.
Tags: error, mygateway, upgrade
Permalink 07/23/08