A&R Corner

July 13-17, 2009 is YOU COUNT WEEK at SCE! In our campaign to collect the most accurate and updated student information, we have launched the YOU COUNT campaign over the past year.

This week, during YOU COUNT WEEK, we are asking our dedicated faculty members to take a few minutes in their classes to share with students the importance of keeping their student record updated and the methods for which they can update their record.

Links to the copy of the letter going to all instructors as well as talking points and a copy of our YOU COUNT flier are below:

You Count Faculty Letter

You Count Talking Points

You Count Poster

You Count Week Activities:

• Instructors are asked to read their myGateway and email messages regarding YOU COUNT WEEK, including links to a letter from Christine Terry, talking points regarding the YOU COUNT campaign, and the YOU COUNT campaign flier.
• Instructors will receive a notice on iTendance, reminding them of YOU COUNT WEEK, and referring them to their electronic messages.
• Students will receive a YOU COUNT WEEK message when logging into myGateway, asking them to update their student information. The methods for updating their information will also be shared.
• Electronic pin pads have been installed at the three campus A&R offices for students to enter their social security number; this number will go straight into BANNER!
• Additional YOU COUNT posters will be placed around campus.
• Additional YOU COUNT fliers will be placed at the A&R offices, ESL Labs, HS Labs, Learning Centers.

Feel free to refer to any of the materials to answer any questions. You can also contact your program manager, Dean or Jennifer Perez with additional questions.

Thank you for all that you do to ensure proper data collection and for making YOU COUNT WEEK successful!

Information regarding the location of the Yorba Linda Aerobics classes is now available via the summer flyer.

As we all know, the pharmacy technician classes fill quickly. Per Martha Gutierrez, if you are on the phone with a student who is on the wait list, please advise them that they should attend the first class session, regardless of the number that they are on the wait list.
Thanks!

The Customer Service Workgroup will be sponsoring a “Telephone Calls Gone Bad” training session at the Summer Registration Meeting. Please submit your experiences by filling out the Customer Experience Survey. This will help the workgroup identify common themes to address at the training. Thanks! :)

A critical issue has been discovered in Banner where duplicate SSNs are no longer blocked if they currently exist in the system (i.e., Banner is currently accepting duplicate SSNs). This includes the GOAMTCH screen. It is advised that all employees creating IDs check in SPAIDEN and enter the SSN in the ID field to check if there is a duplicate as an extra precaution before starting GOAMTCH. District Information Services is aware of the issue and working hard to resolve it.