A&R Corner

The Reference Manual unveiling is upon us! Three dates in October have been selected to introduce the Reference Manual to SCE staff, especially front-line staff. Please see the Reference Manual Announcement for details.

This one-hour demonstration will cover accessing the manual and locating information.

Review of Vocational Programs

• Apartment Management Program instructor is no longer with SCE
• Reminder- Fred Rocha oversees the Administrative Assistant Program.
• Currently working on an electricity program
• The Medical Device program will be tuition based in the fall
  Job posting available online for the careers in the vocational programs
• Employers are also able to post jobs online
• www.scejobline.com
• Medical device program – grant funded currently but will be tuition based; currently going to be offered once a month, $55 each, classes will vary – 32hr program (4 courses)
• Computer specialist program – offered in the fall from Sept. 8-Nov. 23 – free; internship available; classes are during the week

Pre-requisite checking for Pharmacy Tech classes

• Do not override out-patient & in-patient lab for the pharmacy tech in SFAREGS.
• Students who receive an error message of PREQ and TEST SCORE-ERROR will need to see the counselor to confirm that they have met the pre-requisites.

PSR Card revisions

• The PSR card is being revised to make sure that students fill out the entire PSR for state funding purposes
• Feedback is needed for possible changes. Let us know how to make it easier for the students to understand and be able to fill out the application with ease.

myGateway update

• Students can now print their class schedule on myGateway.

Blog Update – www.sce.cc.ca.us/ar

• New postings are usually done at least once a week
• You can search the blog by typing in keywords in the search box.
• Postings are in chronological order – most recent postings will be listed first.
• A&R forms will be posted on the blog soon.
• RSS feeds and other technologies are being investigated to automatically notify you of new blog posts
• Reminder – the blog is open the public.

Reference Manual Update – www.sce.cc.ca.us/referencemanual

• The Reference Manual is only available to employees.
• Procedures and guidelines are posted in the manual.
• You must have a Google Docs account to access
• It’s a good idea to bookmark or save as a favorite to your toolbar for easy access.
• Remember to sign out when you are done!

Customer Service Update

• Training will be available through EdFund
• Always remember to give the student options!
• When dealing with repetitious questions, respond to the student as if it’s your first time hearing the question.
• Job shadowing is available between campuses. Please let Diane know if you are interested.

Orientation for HS Diploma

• Students can call Anaheim for Orientation starting August 18th
• Students can call during the last week of August for Cypress orientations
• Students can call Wilshire Matriculation (714.449.4784) to schedule Orientation starting August 11th

Dr. McGuire received a warm welcome with party horns and hoopla in honor of his retirement. Dr. McGuire gave a heartfelt thank you to all of the registration staff for being instrumental in building a positive image for SCE, for helping SCE grow, and for staff involvement in contributing to the list of SCE accomplishments.

Medical Device
Sharon Dalmage shared information about the grant funded Medical Device program which has been in place for approximately 2 years. The program requires no pre-requisites and is geared to help people with little work experience looking for an entry level job. Medical devices include items such as pacemakers, tongue depressors, contact lenses, crutches, items used in areas of diagnostics and manufacturing.

MIS Reporting
Venette Koumbis, SCE researcher, indicated that for non-credit courses there soon will be an increase in accountability levels to make sure the SCE course offerings are serving students in the best possible way. This is determined by data that is pulled from Banner and is tracked by student Social Security numbers. On the credit side 95% of students report their SSN while on the non-credit side only 40-45% reveal their SSN. Because MIS data is linked to funding, it is vital that an effort is made to encourage students to give their SSN, and to insure students of our security measures. It was also stressed to never put an SSN in an email.

Searching/Passwords
Erin Ridley went over Banner Data Standards and stressed the importance of being consistent and to reference the standards when in doubt. She displayed bizarre entries that currently reside in Banner and emphasized using the % sign in various places when searching in SOAIDEN.

A&R Blog - http://www.sce.cc.cc.ca.us/ar
Beverly Heasley displayed the new A & R blog website which was developed to keep A & R staff informed and to have a centralized placed for current information postings. The blog is currently active and will offer information from programs in a timely, permanent, searchable, fashion. The A&R blog has links to iTendance and myGateway blogs and can be easily updated by sending information to either Diane Mendoza or Beverly Heasley.

Reference Manual
Beverly Heasley showed the online reference manual that has been developed using GoogleDocs. This manual will replace the cumbersome binder of the past and will contain current consistently updated program and reference information. Key staff will be responsible for keeping program information current and Beverly will provide training in July to show how easily this can be done. The reference manual contains an index and search feature to quickly find information and is available for employees only. It will also contain forms and procedures. The completed online manual will be showcased at the next registration meeting in August.

Giving Students Directions
Staff were cautioned about giving specific directions to students as it could become a liability issue. It is best to give students the address to our sites and to let them look up the directions, or to give general East/West type directions.

Student ID Cards
Staff were also reminded about the importance of verifying that the student ID number is correct when printing ID cards.

FERPA Review
FERPA regulations need to be kept in mind when giving information out about students. Staff should not to hesitate to refer students to the Records Department. Staff were also cautioned to always verify the student ID and to take precaution in leaving student information unattended on desk.

Banner Updates
Banner currently has a clean address feature that is connected to the postal system. To check if a person is an employee in Banner, use the form GUASYST.

Customer Service
The meeting ended with a video, “Johnny the Bagger” that emphasized ‘it’s the little things’ that make a difference.